We don't have all the answers, but here are a few questions we do know the answers to!
"Hey! The soap I bought doesn't look like the one in the picture, what's the deal there?"
Our soap isn't made in a factory, isn't cut by a machine and isn't the same ole' tired recipe dropped from a vat into a mold. Because your soap is handmade slight changes will occur from batch to batch.
"Can I touch this soap? It has this white stuff on it?"
Yes! You can touch it, smell it, use it! The white powdery substance you might find on a handmade bar of soap is what we refer to as 'ash'. It isn't harmful and will disappear the very first time you use your soap.
"I bought this soap because I had trouble sleeping, and it isn't helping!!"
We give in our description the types of ingredients we use. Herbs and Essential Oils have certain properties known down the ages to help with certain ailments. We aren't doctors, we don't even play them on TV. But we do like herbs and EO's and we pass on our knowledge on to you and put it in our soaps. We leave medical information dispensing to the professionals.
"What is your shipping policy"?
We keep it simple. If you purchase 1-50 bars, we charge a flat shipping rate of $6.00. If you purchase 50+ bars, shipping is free. If you purchase a truck load of soap, we reserve the right to re-think that last 50+ bar option :-)
"What about privacy, how do I know my information is safe with you"?
You only give personal information when you either sign-up for our newsletter or make a purchase. And that information does not come directly to Cotton Creek. We rely on Constant Contact and PayPal to keep your information safe. Both of which are very reputable in preserving the privacy of all parties involved. Cotton Creek Soap and Sundries promises to never abuse any information you have trusted us with.
Cotton Creek Soap and Sundries 1965-2008
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